I have spent the last 26 years in the healthcare sector in many different roles and sometimes it is like banging your head against a wall!
Why do I say this? Because we are all human and we all make mistakes or errors in judgement that we hopefully learn from but ultimately regret in hindsight.
I started my illustrious career as a staff nurse in Trauma & Orthopaedics back in 1995 after three years of training which I thoroughly enjoyed. I went on to hold a number of positions as Charge Nurse, Ward Manager, Admissions Coordinator and Care Pathway Facilitator and gained my Orthopaedic Nursing Course from the Royal National Orthopaedic Hospital in Stanmore. But, it was when I got involved in healthcare IT as clinical lead for a project to deploy an EPR into my Trust that I started to take a look at what we do and why we do it as healthcare professionals with the ultimate aims of making sure our patients are safe!
I then joined a leading healthcare IT supplier and played an important role in the development, clinical safety management and delivery of a number of functional areas mainly focused on the acute setting. This gave me great insight into the workings of the NHS and private sector across the UK and Ireland broadening my experiences and knowledge base on the day to day care activities that take place in a number of different specialties. The changes being made in clinical documentation to try to accomplish a paper light environment which at present seems to be an uphill struggle, the ever growing need to collect data for national targets and performance related gains and the importance of ticking boxes to indicate that activities or care delivery have been completed is a minefield across which all healthcare professionals have to travel on a daily basis.
How frustrating to also see the demise of the National Programme for IT in the NHS after all the effort and money that had been put into it to then have to rethink and start again. But there is light at the end of the tunnel!
One size does not fit all and this realisation has brought forward a change in attitude and mindset to create interoperable systems that communicate with each other to create a platform from which to grow.
Since 2008 I have had a solid relationship with the NHS Digital safety team who have supported and guided me through the clinical safety management process both with the National and European standards giving me a sound platform on which I have developed my skills and gained experience managing numerous healthcare IT projects in relation to clinical safety as a Clinical Safety Officer (CSO).
One of the biggest reasons I am so passionate about patient safety is because I have been affected by it’s consequence on a personal level and have seen what can happen if we do not pay attention to the detail and try to step into the shoes of our patients once and a while to see how they can and have been affected by clinical errors or never events that frankly cannot be excused.
The continued improvement in healthcare embracing patient safety, technology, effective communication, team work and good old fashioned common sense will bring us into a better place and I want to be a big part of this journey in any way I can using my years of experience to create an environment in which we can deliver safer patient care to our growing population in which we are all patients.
‘It’s my pleasure to provide this recommendation for Dean as he starts his new journey as an independent clinical safety officer. I’ve worked closely with Dean over the last 12 years, working alongside Dean initially when he was a customer and in the last 10 years as part of the IMS MAXIMS product team. Dean showed excellent communication skills and consistently exceeded customer expectations. On a personal level, he’s charismatic and well-spoken, both qualities that have served him well in his role as CSO.
Allow me to point out three examples of Dean’s strengths:
First, Dean brought great value to IMS MAXIMS in his role as CSO were he had the responsibility to design our clinical safety strategy, promote and ensure effective clinical risk management and assurance throughout our product lifecycle. Dean provided stellar service to our clients, working in close partnership with their CSOs in ensuring all relevant standards were adhered to and risk management. Dean’s combination of healthcare acumen and communication skills makes him an outstanding CSO. Dean has a wealth of knowledge of in clinical risk management, standards (SCCI 0129, SCCI 0160 etc) and the processes and tools for effective and efficient clinical risk management. Dean has always embraced the challenge and always ensures the IMS team and customer are always informed of our responsibilities and roles in clinical risk management, his enthusiasm and communication skills have always ensured that we worked in partnership and collaboratively on all aspects of clinical risk management.
Second, Dean has a very strong grasp of technology. He knows PAS/EPR software inside and out and helps relay technical information to customers in an accessible way. He explains our products clearly to customers and makes the most of technological avenues to gain new opportunities and provide modern solutions to our clients. Alongside his role as CSO, Dean was an integral part of our product team advising on product requirements, UI and UX and clinical pathways/workflows. Dean’s strong background in Nursing and his healthcare IT domain expertise has proven to be very valuable in the design and implementation of our MAXIMS solutions.
Finally, Dean has proven himself to be a strong cultural fit here at IMS MAXIMS. He’s always ready to lend a helping hand to the IMS team and contributes during brainstorming sessions and meetings.
I’m confident that Dean will surpass your expectations as an independent CSO. Dean is driven, self-confident, proactively helpful, and passionate about patient/clinical safety, and I know he will continue to find success in healthcare IT.’
Neill McAnaspie – Solutions Director, IMS MAXIMS
“I have worked with Dean over several years to establish and evolve a robust clinical safety process within our IT structure. Dean’s professional and honest approach coupled with his experience, knowledge and clinical background has enabled us build an effective partnership for achieving our respective SCCI0160 and SCCI0129 commitments and, most importantly provide the assurance and oversight that risk to patients from digital solutions are being detected and mitigated. Dean puts patient safety at the core of all of his work and I would be happy to collaborate with Dean on any element of clinical risk management in future digital projects.”
David Chalkley – Deputy CCIO and IT Clinical Safety Lead, Taunton and Somerset NHS Foundation Trust
‘Clinical Safety is the most important consideration when acquiring any new application. Dean and I worked together as Clinical Safety Officers – Dean from the supplier side and myself from the customer side. It was so refreshing to work with someone who was happy to talk about safety issues in an open and friendly manner, despite being on different sides of the fence. It was my first time as a CSO during such a big project and Dean helped me through the Clinical Safety processes, helped by his many years of experience. As a result, our go live passed with minimal new clinical risks identified, as most had already been anticipated and mitigated through the clinical safety process in advance. This was in no small part due to Dean’s expertise and help.’
Ruth Saunders – Clinical Safety Officer, Ramsay Health Care UK